Ask The Admin

This just in our reader Philly2VSU seems to be having problems with his Wing. After removing PocketDivx he can not use MP3s as ringtones and some other glitches. He writes to us...

okay im having a problem with my t-mobile wing i recently purchased, the problem
im having is ive been using active sync to download mp3 files to my phone an i
never had a problem i actually used a audio cutting program to create short
ringtones to add on my phone now yesterday i downloaded a program directly from
my phone over wifi the program was called PocketDivx now i didn't get the
performance from the program in which i was seeking so i uninstalled the program
now when i add ringtones or music an i tap on it to open it a error message that
say"the file cannot be opened.either it is not signed with a trusted
certificate, or one of its components cannot be found. if the problem
persist,try reinstalling or restoring the file. this has ruined all my previous
ringtones i had on the device an ones i put on now so i cant assign any mp3
ringtones to my phone i can only open songs in windows media player can you
please help me with this problem

Philly 6:30PM Says:

problem solved as you suggested i had to reset default factory settings an rather than holding down the two soft keys an hitting power i had to tap start>settings>system tab>clear storage. then enter 1234 an tap yes in the process i had to delete everything saved on the device but it didn't matter because i had my t-mobile wing documents backed up on several folders on my computer thanks for all the help it was very helpful in the solution.